How to Get Help: Difference between revisions
(Created page with "Perhaps the most important question many of you may have at this point is, "So how do I get HELP?" You actually have lots of options. === Jewel Wiki === Congratulations! You've already found the most up-to-the-minute Jewel helps. The Jewel Wiki contains the updated version of the Jewel Handbook (an older version is available under Help in the Jewel program). This Handbook, and its accompanying articles, are meant to be a guide, both as you are first learning...") |
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Perhaps the most important question many of you may have at this point is, "So how do I get HELP?" You actually have lots of options. | Perhaps the most important question many of you may have at this point is, "So how do I get HELP?" You actually have lots of options. | ||
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* Include your Conference name | * Include your Conference name | ||
* Send us your database (File / File Transfer / Send to Auditor), if you think we might need it. | * Send us your database (File / File Transfer / Send to Auditor), if you think we might need it. | ||
====Send to Auditor Tips==== | |||
[[Send to Auditor Tips|Click here]] to see how (and how not!) to use Send to Auditor. | |||
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[[Quick Start Guide to Using Jewel|Click here for more topics related to Quick Start Guide to Using Jewel]] | |||
Latest revision as of 23:58, 30 December 2025
Perhaps the most important question many of you may have at this point is, "So how do I get HELP?" You actually have lots of options.
Jewel Wiki
Congratulations! You've already found the most up-to-the-minute Jewel helps. The Jewel Wiki contains the updated version of the Jewel Handbook (an older version is available under Help in the Jewel program). This Handbook, and its accompanying articles, are meant to be a guide, both as you are first learning Jewel, and later on if you need to reference back or get further information.
Jewel Helps
The easiest-to-access helps will be those built in to the Jewel program, reached by simply press F1 on your keyboard. This will take you to the helps applicable to whichever screen you happen to be on. For example, if you need further information about writing a check, simply go to Write Checks and hit F1. A new window will open, giving you detailed help about writing checks. The second way to access Help is by clicking the Help menu item on the Jewel Main Screen. Choosing either the Contents or the Index options will open up the help window where you can use the Table of Contents, Index, or Search to find the topic you need help with.
Tips
As you begin using Jewel, you will notice small dialog boxes with "Tips" popping up at various times. Pay special attention to each of these - at least the first time you see it! These dialog boxes give you tips regarding the particular step you are on in the process. Once you have read a Tip and know you will not need it again, click the box next to "Don't show this Tip again" located towards the bottom of the Tip dialog box. Again, don't ignore these tips - they will save you a lot of time in the long run!
Auditor/Tech Support
Another way for you to get help is through your conference auditor or, if your conference has contracted with us for tech support, directly from Jewel. Please be sure to check this handbook for answers to your question BEFORE calling your auditor/tech support. This will save time both for you and your support. You can contact Jewel's tech support via phone at 352-326-0093 (English) or 352-535-0093 (Spanish), or via email (both languages) at support@jewelsda.com. Conference contact information can usually be found on your conference's website on the Auditing or Treasury department page.
Email Tips
- Include your Church name
- Include your Conference name
- Send us your database (File / File Transfer / Send to Auditor), if you think we might need it.
Send to Auditor Tips
Click here to see how (and how not!) to use Send to Auditor.
Click here for more topics related to Quick Start Guide to Using Jewel